If you reside in a rental house or apartment managed by Pillar Property Management, you have an after hours emergency line available to you.
24 hr Emergency Line: 1-204-801-2289 Examples of emergencies include: - Water line breakage/flooding - No heat in extreme temperatures - Vehicle crashes into house making a large hole in the wall. Call 911 for all emergencies not relating to the property. Examples: Domestic violence, Theft, Health emergency etc...
The Tenant's Guide to a Quick Fix:
*in case of clean water flooding turn off main water valve usually found in basement near water meter *in case of sewer flood do not flush toilet or use any drains *If toilet is overflowing- look for shut off valve behind or beside it near baseboard. *we recommend you keep a plunger in case of clogged toilet. Try plunging before calling for help. *if you lose power look for breakers that are pointing the wrong direction and flip them back *if you have only one element not working on your stove top change the fuse *if oven elements aren't working remember there are two fuses to change *if only your oven clock is working or if your elements only get warm try flipping your oven breaker off and on (it's a double breaker and one has disengaged) *Does it seems like your fridge isn't staying cool? Make sure the door is sealing properly Make sure there is a few inches of space in front of the freezer fan for air flow *we recommend you make a duplicate copy of your keys to prevent lock outs.
If you have a issue with your rental unit that you believe needs repair by a professional, please call our office. Do not order repairs to be done yourself.
HOW TO KEEP YOUR DAMAGE DEPOSIT
In order to get your damage deposit back, you will need to have your rental unit looking just like it did the day you moved in. The expectation is that the next tenant will be able to move into the rental unit without any additional cleaning, repairs, or any other kind of work needing to be done.See below for a few great tips to help you get that damage deposit back in your wallet!
1. Kitchen *give those appliances a good scrub!!! (and yes that includes the inside of the oven) *clean the sink *clean out all cupboards *use a cutting board - cutting directly onto a counter top can scratch it and cause irreparable damage
2. Bathrooms *Clean that toilet, inside and out! *Clean the bathtub and or shower (for instructions on how to get rid of mold Tenant cleaning tips) *Clean the sink
3. Walls and ceilings: *Keep walls and ceilings free from smudges, food stains, scrapes, crayons, holes (including nail and pin holes), and dents. *All painted areas must be left clean and dust free
4. Light fixtures: *Light fixtures need to be in the same shape as when you moved in, clean and in tact. *Make sure no light bulbs are missing or burnt out.
5. windows and blinds: *windows and blinds should be clean and dust free. *check for cracked or broken windows and have them repaired.
6. Baseboards and frames: *(see walls and ceilings) *watch especially for chipped paint (usually from moving furniture in and out.)
7. Floors: *sweep, vacuum and wash as applicable
8. Remove all of your belongings from the rental premises: * this includes belongings in the yard and or garage if applicable. *remember to clean out all cupboards and closets, and be sure to check high shelves
9. Yards, Driveways and Walkways: *If you have been responsible for shoveling or mowing the lawn, these things should be done just before you leave the premises
10. Use Your Condition Report We do condition reports with all tenants before or during move in. Hang on to your copy of this report so you can use it as a reference when you are doing your final clean up of the unit.
Tenants cleaning tips:
Not everyone gets a "Martha Stewart" for a mother to teach them all the tricks to making a "place" feel like "home". Hopefully, this short list of tips will fill in any gaps you might be missing.
Toilets Toilet can get very nasty if left to care for themselves. Make it an easy cleaning chore by buying the right tools. there are 2 tools every toilet should have nearby, one is a plunger. A plugged toilet is usually easily unplugged in about 30 seconds, just by plunging it . The second must have tool is a toilet brush . If used somewhat regularly your toilet will always be sparkling, with minimal effort.
Plunging When plunging place plunger gently into the toilet till it rests on the the drain hole, once in position push quickly and firmly then let plunger regain shape by lifting slightly. Do this 3 or 4 times then uncover hole to see if your plunging was successful, if successful the toilet will flush itself. If it doesn't work try being a little more aggressive.
Is mold forming around your bathtub? If you catch mold soon enough, bleach will easily get rid of it. If it's not coming off with a quick scrub you can soak some paper towels, leave them on the problem areas for awhile and take them off later. Cleaning your bathtub regularly before mold even has a chance to grow is the best way to avoid this problem completely.
Odors in the Fridge? Putting an open box of baking soda in the fridge with help absorb bad food odors. Also keeping your fridge clean, and emptying old food will help.
Stoves Ovens can be cleaned quite easily with a strong oven cleaner. All that baked on burnt food just melts away. Make sure you where gloves, and try not to breath it in.
Laundry Develop a system for your laundry, knowing where to put dirty, clean, and "waiting to be folded" cloths, will keep your floors and tables clean. When using your dryer clean out lint tray before each load, this will save electricity and help prevent fires from starting. When loading your washer do not load it to full,put clothes in untangled and evenly spread around the edges. This will help it not to rattle and shake.
Windows and blinds While cleaning your windows and blinds, Talk to your children about window safety and proper window screen and blind usage. When leaned on, window screens can come loose causing potential injury. Children should not play with window blinds as cords from blinds can cause choking. Plus, they are easily bent with little fingers.
*A good cheap cleaner for most hard surfaces- is vinegar and water its cheap and it's not a harmful chemical.